LoftSync Subscription Cancellation and Withdrawal

Last revised: 12 October 2026

Cancelling renewal, withdrawing from a new purchase and deleting an account are different actions. This page explains each purchase channel and does not limit more favourable mandatory consumer rights.

1 Cancel future renewal

For a direct subscription, sign in at LoftSync Store, open subscription management and select cancellation. Cancellation prevents the next renewal and access normally continues until the end of the current paid period. If you cannot access the console, contact [email protected]; BRICON can help you cancel a directly billed subscription without requiring you to keep an inaccessible account. Keep the cancellation confirmation.

Apple purchases: use your Apple subscription settings or https://apps.apple.com/account/subscriptions/. Google Play purchases: use the Google Play subscription settings or https://play.google.com/store/account/subscriptions. Cancellation must reach the applicable channel before its disclosed renewal deadline. Uninstalling the app does not cancel a subscription.

2 Withdraw from a direct purchase

For a consumer subscription purchased directly from BRICON through the LoftSync Store, you can withdraw without giving a reason within 14 days after the paid subscription contract is concluded. BRICON offers this option for direct consumer purchases worldwide. A longer or more favourable mandatory local right prevails.

Use our online withdrawal function at LoftSync Account Console. It remains available throughout the applicable withdrawal period. Complete the identification fields, review your statement and select the withdrawal confirmation. We send an acknowledgement showing the statement and its receipt date and time on a durable medium, such as email.

Alternatively, send the model form below or any clear statement that you are withdrawing to [email protected] or BRICON NV, Europark-Oost 15/C, 9100 Sint-Niklaas, Belgium. You do not have to use the form. It is sufficient to send your statement before the period ends. Give enough information to identify the purchase; your account email or order reference is helpful but is not the only acceptable identification.

3 Refunds and immediate service

For direct withdrawal, we reimburse your payments without undue delay and no later than 14 days after receiving your decision. We use the same payment method unless you expressly agree otherwise, and do not charge refund fees.

If you expressly asked us to start supplying the service before the withdrawal period ended, and received the legally required information, we may deduct only a legally permitted amount proportionate to the service provided up to your withdrawal. Without the required request and information, we will not charge for early performance where the law prohibits it.

A request for immediate access to a continuing subscription does not by itself waive your right to withdraw. Withdrawal ends the relevant subscription contract; it does not itself require deletion of your entire account. We explain any resulting access change. A thirty-day evaluation does not replace the withdrawal period for the paid contract.

4 Apple and Google purchases

For a purchase made through Apple or Google, the seller identified in the purchase confirmation and applicable law determine withdrawal and refund rights. Follow that platform’s withdrawal or refund procedure. Apple refund requests: https://reportaproblem.apple.com/. Google Play refund help: https://support.google.com/googleplay/answer/2479637.

Platform policies do not remove mandatory statutory rights. Contact [email protected] promptly if you need help identifying the seller or submitting a request. Complaints about non-conformity or non-supply are separate from an ordinary change-of-mind refund request.

5 Account deletion and other remedies

Before deleting your account, cancel an Apple or Google subscription through its platform to stop future billing. Deleting your account does not automatically cancel a directly billed LoftSync subscription. Cancel it through the LoftSync Store before deletion; if you cannot access it, contact [email protected]. We remain contactable about payments after deletion.

Deleting an account is not automatically a withdrawal request or an entitlement to reimbursement. If the service is faulty, not supplied or materially changed, you retain the termination, correction, price reduction and refund remedies required by applicable law, including any entitlement affecting an already paid period.

6 Model withdrawal form

Complete and send this form only if you wish to withdraw. You may instead use the online function or any unambiguous statement.

To: BRICON NV, Europark-Oost 15/C, 9100 Sint-Niklaas, Belgium; [email protected].

I/We hereby give notice that I/We withdraw from my/our contract for the following service: LoftSync subscription.

Ordered on: ______________________________

Consumer name(s): ______________________________

Consumer address: ______________________________

Order reference or account email, if available: ______________________________

Signature of consumer(s), only if this form is sent on paper: ______________________________

Date: ______________________________

Delete whichever of “I/We” and “my/our” does not apply.

7 Contact

BRICON NV • Company registration number 0437.974.004

Europark-Oost 15/C, 9100 Sint-Niklaas, Belgium

Contract and withdrawal requests: [email protected]

Technical and account support: [email protected]

Telephone: +32 3 777 39 74