LoftSync Support

Last revised: 12 October 2026

For help with LoftSync accounts, subscriptions, synchronization or technical problems, contact BRICON.

Contact

Technical and account support: [email protected]

Contract questions, withdrawal and privacy requests: [email protected]

Telephone: +32 3 777 39 74

BRICON NV, Europark-Oost 15/C, 9100 Sint-Niklaas, Belgium

Company registration number: 0437.974.004

Help us identify the issue

For technical problems, we recommend reporting the issue directly from the LoftSync mobile app. Go to Settings → Help and support → Report a problem. This allows you to send us the LoftSync client logs together with a description of the problem. These logs can help us diagnose synchronization, application and other technical issues more quickly.

Include your account email or an order reference if available, your device type, app version and a short description of what happened and what you expected to happen. If possible, describe the steps that led to the problem.

Send only information needed to resolve the issue. Never send your password, full payment-card details or an unnecessary identity document. Remove unrelated personal details from screenshots or other attachments.

Manage your account and subscription

Account Console: LoftSync Account Console

Delete your account: LoftSync Account Console

Cancellation and Withdrawal: Cancellation and Withdrawal

Online withdrawal for direct purchases: LoftSync Account Console

Apple subscriptions: https://apps.apple.com/account/subscriptions/

Google Play subscriptions: https://play.google.com/store/account/subscriptions

Privacy and Terms

Deleting an account and cancelling a platform subscription are separate actions. If you cannot access your account, contact support. This does not prevent you from submitting a withdrawal statement or privacy request by email or post.

Complaints

For a complaint about your LoftSync contract, contact [email protected] and describe the outcome you seek. If it remains unresolved, we will provide relevant out-of-court information where required. Your rights to complain to a competent authority or bring legal proceedings remain unaffected.